Refund policy

Last updated: August 20, 2026

At Vassia Labs, we want customers to feel confident trying our products. This Refund Policy explains how returns, refunds, damaged orders, and related requests are handled.

Vassia Labs is operated by Standard Bull LLC.

30-Day Return Policy

Eligible purchases may be returned within 30 days of carrier-confirmed delivery.

To be eligible for a return:

  • The return request must be submitted within 30 days of delivery.
  • Proof of purchase may be required.
  • The product must have been purchased directly from Vassia Labs.
  • Return authorization must be obtained from Vassia Labs before sending any product back.

Products returned without prior authorization may not be accepted.

Opened Products

For eligible orders, one opened bottle per order may qualify for return under our 30-day return policy.

If an order contains multiple bottles, any additional bottles must generally be unopened, unused, and in resalable condition to qualify for return.

This policy is intended to allow customers to reasonably try the product while protecting against misuse of the return program.

Return Shipping

For eligible returns within the United States, Vassia Labs will provide a prepaid return shipping label unless we advise otherwise due to circumstances such as abuse, fraud, an unauthorized return, or another exception permitted by law.

Customers should use the return method and instructions provided by Vassia Labs.

We cannot guarantee reimbursement for return postage purchased independently without prior approval.

Refund Processing

Returned products may be inspected before a refund is approved.

Once an eligible return has been received and approved, the refund will be issued to the original payment method.

We aim to process approved refunds promptly. After a refund is submitted, additional processing time may be required by the customer's bank, card issuer, PayPal, or other payment provider.

Shipping charges originally paid by the customer, if any, may not be refundable unless required by law or the return resulted from our error.

Damaged, Defective, or Incorrect Orders

If an order arrives damaged, defective, leaking, or incorrect, contact us as soon as reasonably possible.

Reporting the issue within 7 days of delivery helps us investigate the claim with the carrier or fulfillment provider, but this does not limit any rights that cannot legally be restricted.

We may request:

  • photographs of the product;
  • photographs of the packaging;
  • the order number;
  • the shipping label;
  • and a description of the issue.

Depending on the circumstances, we may provide a replacement, refund, or another appropriate remedy.

Missing Packages

If tracking shows that an order was delivered but the customer cannot locate it, contact Vassia Labs promptly.

We may ask the customer to:

  • check around the delivery location;
  • confirm the shipping address;
  • check with household members or neighbors;
  • contact the carrier;
  • or allow time for a carrier investigation.

Claims are reviewed based on tracking information, carrier evidence, delivery circumstances, and applicable law.

A carrier delivery scan does not automatically prevent us from reviewing a legitimate missing-package claim.

Incorrect Shipping Address

Customers are responsible for entering a complete and accurate shipping address.

If an address error is reported before fulfillment begins, we will make reasonable efforts to correct it.

Once an order has been processed or shipped, we may be unable to change or redirect it.

Orders that are returned to sender because of an incorrect, incomplete, or undeliverable address may be refunded after they are returned to us, less any non-refundable shipping or handling costs where legally permitted.

Order Cancellations

Orders are processed quickly.

Cancellation requests should be submitted immediately after purchase.

We cannot guarantee cancellation once an order has entered fulfillment or has shipped.

If cancellation is no longer possible, the customer may request a return after receiving the order, subject to this Refund Policy.

Subscription Orders

Subscription shipments are subject to the same return eligibility requirements as one-time purchases unless otherwise stated.

Returning or refunding a subscription shipment does not automatically cancel the customer's subscription.

Customers who want to stop future subscription orders must cancel the subscription separately before the next applicable renewal is processed.

See our Subscription Policy for additional information.

Non-Returnable or Ineligible Returns

We may refuse or limit a return where permitted by law if:

  • the return window has expired;
  • the product was not purchased from Vassia Labs;
  • multiple opened products are returned from the same order beyond the permitted amount;
  • the product has been materially misused;
  • the return is fraudulent or abusive;
  • the customer has engaged in repeated return abuse;
  • or the product is otherwise not eligible under this policy.

Nothing in this policy excludes rights or remedies that cannot legally be excluded.

Chargebacks and Payment Disputes

Customers are encouraged to contact Vassia Labs before initiating a chargeback or payment dispute so we have an opportunity to resolve the issue.

We reserve the right to provide order records, tracking information, customer communications, policy acceptance records, and other relevant information to payment processors or financial institutions when responding to disputes.

Contact

For return or refund assistance, contact:

Vassia Labs
Operated by Standard Bull LLC
Email: support@vassialabs.com