Shipping policy
Last updated: August 20, 2026
Vassia Labs currently ships orders to eligible addresses within the United States only.
Vassia Labs is operated by Standard Bull LLC.
Shipping Cost
Standard shipping within the United States is free, unless a different shipping charge is clearly disclosed before checkout.
Order Processing
We aim to process eligible orders as quickly as possible.
Orders are generally processed and dispatched on the same business day when operationally possible.
Orders placed after fulfillment processing has begun, on weekends, on public holidays, during high-volume periods, or when additional verification is required may be processed on the next applicable business day.
Same-day processing is a goal and is not an absolute guarantee.
Estimated Delivery Time
Standard delivery generally takes approximately:
2–5 business days after shipment
Delivery estimates are not guaranteed and may be affected by:
- carrier delays;
- weather;
- natural disasters;
- holidays;
- peak shipping periods;
- incorrect addresses;
- security or fraud review;
- or other circumstances outside our reasonable control.
Tracking
Tracking information will normally be provided after an order ships.
Tracking may take some time to update after the carrier first receives the shipment.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an address needs to be corrected, contact us immediately.
We will make reasonable efforts to update an address before fulfillment, but we cannot guarantee changes once an order has entered fulfillment or shipped.
Vassia Labs is not responsible for delays or delivery problems caused by an inaccurate or incomplete address supplied by the customer, except where required by law.
Delivered but Missing Orders
If tracking indicates that an order was delivered but it cannot be located, contact Vassia Labs promptly.
We may ask the customer to check:
- entrances and surrounding areas;
- parcel lockers;
- household members;
- neighbors;
- building management;
- and the shipping carrier.
Where appropriate, we may assist with or request a carrier investigation.
Each claim is evaluated based on the available evidence and circumstances.
Lost Shipments
If tracking indicates that a shipment may have been lost in transit, contact us.
We may work with the carrier to investigate and, where appropriate, provide a replacement, refund, or other remedy.
Damaged Shipments
If an order arrives damaged, leaking, or otherwise affected during shipping, contact us as soon as reasonably possible.
Reporting the issue within 7 days helps us investigate the shipment.
We may ask for photos of the:
- product;
- shipping box or mailer;
- internal packaging;
- shipping label;
- and visible damage.
This reporting request does not limit legal rights that cannot be restricted.
Failed Delivery or Return to Sender
An order may be returned to us if:
- the address is incomplete;
- the address is incorrect;
- delivery is refused;
- delivery attempts are unsuccessful;
- or the carrier determines the address is undeliverable.
If an order is returned to us, contact our support team.
Any refund, reshipment, or additional shipping charge will be handled according to the circumstances and applicable law.
Freight Forwarders and Reshipping Services
Vassia Labs currently sells and ships directly to eligible US addresses.
If a customer voluntarily uses a freight forwarding, package forwarding, or reshipping service, responsibility for the shipment may be limited after documented delivery to the address supplied at checkout, to the extent permitted by law.
Shipping Restrictions
We currently do not offer direct international shipping.
We may also restrict delivery to certain addresses or order types where required for fraud prevention, carrier limitations, legal compliance, or operational reasons.
Contact
For shipping assistance:
Vassia Labs
Operated by Standard Bull LLC
Email: support@vassialabs.com